Shipping policy
Shipping Policy
Mount Sunglasses Ltd
We offer free standard shipping on all orders.
Processing Time
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Orders are processed within 1–2 business days
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Orders placed on weekends or public holidays are processed the next business day
Once processed, orders are handed over to our delivery partner.
Delivery Time
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Standard delivery time is 3–5 business days after dispatch
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Delivery times are estimates and not guaranteed
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Delays may occur due to weather, location, public holidays, or courier-related issues
Free shipping does not include express or priority delivery.
Shipping Coverage
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Free shipping is available within Mauritius
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We currently do not offer international shipping unless agreed in advance
Tracking
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Tracking details will be provided where available
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Tracking updates are managed by the courier and may not always reflect real-time movement
Incorrect Address
Please ensure your shipping information is accurate at checkout.
Mount Sunglasses Ltd is not responsible for:
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Delays, failed deliveries, or losses caused by incorrect or incomplete addresses
Re-delivery may incur additional charges.
Lost or Delayed Shipments
Once an order is handed over to the courier, delivery responsibility rests with the carrier.
If your shipment is delayed:
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Contact us and we will assist with a courier inquiry
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Refunds are not issued for delivery delays outside our control
Damaged Packages
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Provide clear photos of the packaging and product
Claims submitted after this period may not be accepted.
Final Word
Free shipping is part of keeping Mount simple and accessible. If you need a delivery by a specific date, contact us before ordering so expectations are clear.